Business Communication Services – About Hosted VoIP

Contemporary bestbusinesscommunity communication services are reaping big rewards from using VoIP phone systems. Professional VoIP providers worldwide are helping to create improved business services through the use of these phone systems. A PBX phone replacement system enables many features and benefits which have made business communication an asset, instead of simply a necessity. The telephony functionality has enabled improved business services to race ahead in their capabilities as time, money and effort are saved and capitalised on.

Hosted VoIP works by using a broadband internet connection. Through this fast connection, internet protocol is created (IP). The internet telephone systems create business communication services which are efficient and very fast. However, an IP connection offers far more features and benefits than normal PSTN lines.

Business communication services are converting more frequently to VoIP services by the day. PBX systems are becoming unnecessary as VoIP services are the favourite of businesses globally. Companies remaining on a PSTN and PBX supported line are literally falling behind in providing adequate services for their clients as they cannot deliver at their potential best. Old technology is restricting their functioning capabilities.

How hosted VoIP works
VoIP business communication services allow subscribers to control their phone systems over the internet through application servers provided by a hosted VoIP service provider. When making a call, voice signals are converted into data packets and sent via a hosted VoIP platform to the PSTN line or VoIP terminal to which the call is being made. When the voice data arrives at the required destination, the system converts the data packets back into voice signals.

The features

A VoIP system can have many branches. This means that the system can have many extensions and lines, carrying usability further. This allows companies to build large communication networks without expensive line rental, as VoIP is run through the internet and over a centralised platform. Receptionists can manage multiple calls through this centralised system if required.

VoIP subscribers are able to exercise much greater control over their phone systems than previously. System controls are run over the internet and allow subscribers to customise their requirements in real time. Training is generally not an issue as the user-friendly features are very easy to navigate. The phone systems are able to follow a user when moving locations through the use of softphones: software functioning as a telephone handset on their computer which does not need to be limited to one location. Calls are also very manageable. A subscriber will be able to choose when, where and from whom they receive calls.

The controls on a VoIP interface can be configured by any user and do not require technicians or specialists. Call-outs are not required and professional VoIP providers will offer a free 24 hour help-line, 365 days per year with qualified and experienced technicians to help with any problems experienced. Companies wishing to manage the controls and user features of a hosted VoIP system can use a tool for managing each branch of a system, usually overseen by IT managers. In addition, detailed billing is offered allowing businesses even greater control and awareness surrounding their subscription.

Voicemail and faxes are easily manageable with hosted VoIP. Voicemails can be listened to through an internet connection or through a normal PSTN phone or converted to emails and sent to an inbox to be listened to when convenient. Similarly, fax messages are converted into data and also sent to the subscriber’s inbox, where the data can be read as well as forwarded on.

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